Do I have to return my Sky box if I cancel?
We reuse most parts of your old products and recycle the rest. If your Sky Q, Sky Stream puck or broadband kit has been loaned to you as part of your subscription, you'll need to return it to us when you leave. If you hang on to it, you'll pay a non-return fee.
Do you keep your Sky box when you cancel?
If you're leaving Sky Q, changing your subscription, or need a new box, you'll need to return the equipment you loaned from us when you first joined Sky Q. If you don't return this equipment within the time frame given, you'll have to pay a Non-Return charge.
Can I still use my Sky Q box if I cancel Sky?
If you're leaving Sky Q, changing your subscription, or need a new box, you'll need to return the equipment you loaned from us when you first joined Sky Q.
How long do I have to return Sky equipment?
If you have Sky Q equipment, you'll need to return it to us. Keep hold of it for the first 31 days. We'll then be in touch with the details of what you need to return and when. If you hang onto it after that, you'll pay a non-return fee.
What are the instructions for returning Sky Box?
Put your Sky Q Hub or Mini Box inside, along with any remote and cables. Peel off the white sticky label. Fold over the cardboard flap. Close the box, attach the pre-paid label and drop it off at your local post office.
Do I own my Sky box?
Sky Q boxes are loaned equipment supplied to you at no cost and remain the property of Sky (or another Sky group company) at all times.
What are the rules for cancelling Sky?
To cancel Sky TV, you need to give us 31 days' notice, which can't end before your minimum term finishes unless you're within your cooling off period. Please don't cancel your Direct Debit or any other ongoing payment with us, as further payments may still be due.
What happens if I disconnect my Sky box?
Re: Disconecting Sky Q box from satellite and using wifi The box has to be permanently connected to the Satellite signal. After a short period of time it will stop working if left disconnected.
Can I cancel Sky and start again?
No you will not be able to do as you suggest. It is around 12 months before you can rejoin as a new customer. Most broadband and/or TV service providers do that time element before rejoining..
Can I keep Netflix if I cancel Sky?
If you want to Continue using your Existing Netflix you Still activate Netflix on Sky but Don't use your Netflix login. Set up a new login.
Do old Sky boxes have any value?
Sell it! Provided you're out of contract with Sky and the box is yours to sell, then you could consider selling it on eBay, where they can earn some decent money. If a Sky box breaks, they're expensive to replace and many opt for a second-hand box as an alternative.
Does Sky refund?
Refunds normally take up to six weeks from the last day of connection. Once the amount is showing as a credit you can call Sky and they can normally apply the refund in 3-5 working days. Lisa-P1987 Created with Sketch.
Do you have to pay for a new Sky box?
Choose from a one-off, non-refundable fee or an ongoing, non-refundable, monthly fee to watch Sky TV services through the new Sky Box for as long as you subscribe to Sky Starter. You will need to return your current Sky Box to avoid charges, and so we can recycle it.
What do I do with my Sky box when I move?
When you move, you need to take all your Sky equipment with you to your new home, except the satellite dish and the cables running from it to your Sky box (or boxes). Your Sky engineer will not do this.
What address do I need to send back Sky box?
It doesn't require Sky's return address, it's asking for your home address (your registered account address) so it knows who it's coming from. Remember to keep proof of postage when you do send it back.
How do I contact Sky to cancel?
What happens if I stop paying Sky?
It's worth knowing that you cannot terminate any Sky TV, Sky Q or Multiscreen contracts early; only Sky can do this if you fail to keep up with your payments. If this happens, Sky will apply early repayment fees.
What happens if I disconnect my Sky box?
Re: Disconecting Sky Q box from satellite and using wifi The box has to be permanently connected to the Satellite signal. After a short period of time it will stop working if left disconnected.
What happens if you just stop paying Sky?
You will just have your services restricted, incur fees for non/late payment, get a bad credit score and have debt collectors at your door…. and you still won't have cancelled your subscription.
Do you keep your Sky box when you cancel?
If you're leaving Sky Q, changing your subscription, or need a new box, you'll need to return the equipment you loaned from us when you first joined Sky Q. If you don't return this equipment within the time frame given, you'll have to pay a Non-Return charge.
Can someone else use my old Sky box?
Sky+ boxes are sold to subscribers and so are theirs to do with as they see fit, but viewing cards remain Sky property. Yes, the original owner was not entitled to sell you the Viewing Card with the box.
Can you sell a Sky box?
We cannot process indirect sales. Ultimately all Sky Q boxes are loaned to customers for the duration of their subscription, this means the equipment remains the property of Sky. If a Sky Q customer cancels their subscription they will need to return all their equipment.
Will my TV work without a Sky box?
Sky Glass without a Sky Ultimate TV subscription will work like a normal TV. Once it's activated, you'll be able to: Watch live and on demand TV through TV apps, like BBC iPlayer, ITVX, Netflix and more. Connect other devices like your games console or DVD player through a HDMI port.
Do you have to phone Sky to cancel?
Contact Sky by phone, email, or chat 31 days in advance to cancel. You will need to make sure you're contacting Sky at least 31 days before your desired cancellation date. There are a few different ways to contact Sky: Call Sky at 03337592503.
Does cancelling Sky affect credit rating?
If you cancel your payment method you'll be charged non payment fees and it could lead to an impact on your credit score. You need to think very carefully before withdrawing payment.
How do I cancel Sky without a fee?
The early termination charges below are only payable if we end the relevant TV contract within your minimum term because you've breached your terms and conditions. If you cancel your service(s) after you've reached the end of your minimum term, you won't have to pay any early termination charges.