How do I reconnect my Sky cable after disconnection?


Go to sky.com/myaccount and Sign in. Click Bills & payments, then click Restore your services.

How do I request a reconnection of Sky Cable?

How can my subscription be restored? For your service connection to be restored, please ensure that balance has been paid in full. After paying in full, kindly send us proof of payment via email or Twitter and our Customer Care representative will get in touch with you to process your reconnection request.

Why my Sky cable is not working?

Check any loose connection or damaged cables. Replace cables if necessary. Check the cable if properly connected to the RF input of the digital box.

How do I request a reconnection of Sky Cable?

How can my subscription be restored? For your service connection to be restored, please ensure that balance has been paid in full. After paying in full, kindly send us proof of payment via email or Twitter and our Customer Care representative will get in touch with you to process your reconnection request.

When can you rejoin Sky after leaving?

It is around 12 months before you can rejoin as a new customer. Most broadband and/or TV service providers do that time element before rejoining..

How do I know if my Sky cable is disconnected?

Log in your account via mysky.com.ph/myaccounts and go to “My Tasks” drop down and then to “Service Advisories” to check if there's service interruption in your area. To know if you are affected by service interruption, simply text SKY REPORT ACCOUNT NUMBER and send to 23662.

Why is my Sky box not connecting to my router?

Try first rebooting you router by disconnecting the power lead for 30 secs and the reconnect. Wait until the router is fully back up and running and then reboot your main Q box. To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.

Will Sky cut me off if I miss one payment?

If you don't pay your mobile bill on time, you're at risk of losing your mobile service. Sky Mobile is billed separately from TV, Broadband or Talk.

How do I speak to Sky?

For example, you can get in touch with a Sky TV sales team representative on 0330 1656733 or a Sky Mobile agent on 0330 123 1785 and these numbers are available from 8am-10pm.

Is it free to call Sky?

Calls to Sky are free on a Sky landline, regardless of the call package you have.

How much is the Sky broadband reconnection fee?

Accounts that have been suspended for longer than one month are required to pay a reconnection fee of $60. You can only terminate accounts if they are out of the contract period, or you pay the agreed termination fee.

Can I live chat with Sky?

Live chat is available 11am – 7:30pm Monday to Saturday.

How do I request a reconnection of Sky Cable?

How can my subscription be restored? For your service connection to be restored, please ensure that balance has been paid in full. After paying in full, kindly send us proof of payment via email or Twitter and our Customer Care representative will get in touch with you to process your reconnection request.

What needs to be returned to Sky?

If your Sky Q, Sky Stream puck or broadband kit has been loaned to you as part of your subscription, you'll need to return it to us when you leave. If you hang on to it, you'll pay a non-return fee. Find out how you can return: Sky+/Q or Sky Broadband equipment – Sky boxes and remotes, Sky hubs and boosters.

What happens if I leave Sky?

If you're leaving Sky Q, changing your subscription, or need a new box, you'll need to return the equipment you loaned from us when you first joined Sky Q. If you don't return this equipment within the time frame given, you'll have to pay a Non-Return charge.

What happens when your Sky contract ends?

If you have any outstanding credit agreements for your product(s), your monthly repayments will continue, or you can choose to pay the remaining balance in full. * For Sky Broadband and Talk products, the final amount is rounded up to the nearest 25p.

How do I check my cable connection?

You can test your coax outlet's signal by taking your cable modem from cable outlet to cable outlet manually, and plugging it in to each coax outlet to verify a signal and connectivity. If your internet modem connects like normal, that means a signal was detected. If it doesn't connect, then you have no signal.

Do I need to connect Sky box to router?

To get the best experience, all of your Sky Q devices should be connected to the same broadband hub or router. Need help connecting your Sky Q box to your broadband?

Where is the Reset button on Sky router?

If your lights continue to flash for longer than 15 minutes, you'll need to reset your router. Press the power button on the back of the router, wait for 10 seconds, then turn it back on again. It can take up to 60 seconds for your router to re-establish an internet connection.

How do I get Sky back on after paying my bill?

To reinstate your account, you must setup a continuous payment method and pay your FULL balance. Go to sky.com/myaccount and Sign in. Click Bills & payments, then click Restore your services.

Can you cancel Sky after a year?

For most Sky products, the minimum contract period is 12 months or 18 months unless otherwise stated. A minimum contract period can also apply if you take up certain offers from Sky, in which case you will be informed of the minimum contract period before accepting the offer.

Can I live chat with Sky?

Live chat is available 11am – 7:30pm Monday to Saturday.

How do I fix my Sky Cable digibox no signal?

Reboot the Sky Box Make sure the power light for the Sky Box is off and that all connected devices are also powered off. Then switch them all back on. Wait about 3 minutes before pressing Sky on your Sky remote. A green light display on the front indicates that your Sky box problems have been resolved.

Are 150 calls to Sky free?

We contacted SKY for a list of calls place to their private line 150 from our landline (sky Landline), 150 number is free and is a direct line to skys private company / customer services.

How do I call Sky from abroad?

Contact Sky from abroad: +44 131 278 3778. Want to avoid roaming charges?

What is Sky's customer service number?

You can contact Sky on 0333 7591 018 or via its online chat service to see what they'll give you, then compare it to the latest offers for new and existing customers.