What is Sky minimum term?
For most Sky products, the minimum term is 12 or 18 months, unless otherwise agreed. Want to check when your Sky TV contract ends? Go to Your products. A minimum term can also apply if you take up certain offers from us, but we'll tell you this before you accept the offer.
Can I cancel Sky at any time?
To cancel Sky TV, you need to give us 31 days' notice, which can't end before your minimum term finishes unless you're within your cooling off period. Please don't cancel your Direct Debit or any other ongoing payment with us, as further payments may still be due.
Can I break my Sky contract?
To cancel your Sky Broadband, you need to give us 14 days' notice, unless you're within your cooling off period. Please don't cancel your Direct Debit or any other ongoing payment with us, as further payments might still be due.
What happens if you cancel Sky TV?
Check you're out of contract Once this term is complete you can cancel your contract with 31 days' notice. If you're still within your contract term, but are determined to leave Sky, you can – but it will cost you. Sky will charge you early cancellation fees.
How long do you have to be away from Sky to be a new customer?
TV providers don't get rid of your data the second you ring up and cancel. For example, Sky says you're only a new customer after you've left for 12 months. Virgin Media have a similar policy – you must have cancelled all of its services for at least 12 months or you're not a new customer.
What happens if you cancel Sky TV?
Check you're out of contract Once this term is complete you can cancel your contract with 31 days' notice. If you're still within your contract term, but are determined to leave Sky, you can – but it will cost you. Sky will charge you early cancellation fees.
How do I avoid Sky cancellation fee?
The early termination charges below are only payable if we end the relevant TV contract within your minimum term because you've breached your terms and conditions. If you cancel your service(s) after you've reached the end of your minimum term, you won't have to pay any early termination charges.
Can I cancel Sky but keep broadband?
It isn't possible but what you can do is to call Sky and ask them to change your Sky Talk package to the Pay as you Talk one, so no calls means no charges and it will save you a few quid each month.
How do I claim my Sky early termination fee?
How to claim. Before you claim, you'll need to order your Sky TV or Broadband & Talk. Then after you've paid your provider any early termination charges you owe, we need you to send us some info to process your claim. You'll need to do this within 90 days of your Sky being activated.
How is Sky early termination fee calculated?
Sky work out their early termination fees by using the following formula: The monthly charge for a customer's products. They minus the business costs they save from no longer providing the service.
Can I change my mind if I cancel Sky?
Re: Changed mind to cancel As you will see at the bottom of that page you have up to 14 days after the switch happens to cancel the switch without charge so it is not too late. Call Sky and tell them you wish to stick with them – its their job to action your decision in this case and they tell BT.
Are Sky TV losing customers?
Can I still get Freeview if I cancel Sky?
Re: Will a Sky Q box still receive freeview channels after cancelling subscription? @GM3139 If you cancel your TV subs in full you must return all Sky Q TV boxes, they won't be able to be used for any Freesat channels.
Do I have to return my Sky box if I cancel?
If you're leaving Sky Q, changing your subscription, or need a new box, you'll need to return the equipment you loaned from us when you first joined Sky Q. If you don't return this equipment within the time frame given, you'll have to pay a Non-Return charge.
How do I contact Sky to lower my bill?
Check your account for existing customer offers You can contact Sky on 0333 7591 018 or via its online chat service to see what they'll give you, then compare it to the latest offers for new and existing customers.
Do existing customers get the same deal as new customers?
Existing customers paying more helps companies offer cheaper prices to new customers. New customers get better deals because companies need to offer discounts to encourage you to join.
Who qualifies as a new customer?
Believe it or not, there is more than one way to answer the question and key factors that can impact measurement. The most common definition of a new buyer is the date of first purchase ever, with a given company. This is usually determined by reviewing all purchases and isolating the first one.
Do I have to return my Sky box if I cancel?
If you're leaving Sky Q, changing your subscription, or need a new box, you'll need to return the equipment you loaned from us when you first joined Sky Q. If you don't return this equipment within the time frame given, you'll have to pay a Non-Return charge.
How do you cancel Sky without calling?
How do I cancel my Sky subscription? Sky customers can cancel by calling customer service on 03337 590 958 or using the chat function on the website. Alternatively, they can email Sky at [email protected].
What happens to my Sky box if I cancel Sky?
Re: Will a Sky Q box still receive freeview channels after cancelling subscription? “Sky Q boxes are loaned equipment supplied to you at no cost and remain the property of Sky (or another Sky group company) at all times.”
What happens if you cancel Sky TV?
Check you're out of contract Once this term is complete you can cancel your contract with 31 days' notice. If you're still within your contract term, but are determined to leave Sky, you can – but it will cost you. Sky will charge you early cancellation fees.
Can you cancel Sky and rejoin as a new customer?
No you will not be able to do as you suggest. It is around 12 months before you can rejoin as a new customer. Most broadband and/or TV service providers do that time element before rejoining..
What channels do you still get if you cancel Sky?
The channels you still get What you don't get though is some of the HD brings 6, so no ITV2 HD, not ITV2 HD or Dave HD. You also still get Film 4, Horror Channel, Sony Classic, Sony Movies, Sony Action etc.
Can you use a Sky box without a contract?
Re: Using Sky HD box without Sky subscription Your current viewing card will work fine and will allow you to view all the free to view and free to air channels. As you might already know you will be unable to record, pause and rewind any of these channels.
Can I have Sky without TV package?
Sky Glass without a Sky Ultimate TV subscription will work like a normal TV. Once it's activated, you'll be able to: Watch live and on demand TV through TV apps, like BBC iPlayer, ITV Hub, Netflix and more. Connect other devices like your games console or DVD player through a HDMI port.
Do I own my Sky Q box?
Sky Q boxes are loaned equipment supplied to you at no cost and remain the property of Sky (or another Sky group company) at all times.