Do I have to return my Sky box if I cancel my subscription?


If you've cancelled your Sky TV or Multiroom service, then any Sky TV equipment you have (Sky Box, etc) will also need to be returned. A pre-paid return bag will automatically be sent to you.

Do I have to return my Sky box if I cancel?

If you're leaving Sky Q, changing your subscription, or need a new box, you'll need to return the equipment you loaned from us when you first joined Sky Q. If you don't return this equipment within the time frame given, you'll have to pay a Non-Return charge.

Do I return Sky box after contract?

We reuse most parts of your old products and recycle the rest. If your Sky Q, Sky Stream puck or broadband kit has been loaned to you as part of your subscription, you'll need to return it to us when you leave.

Does Sky box still work after cancellation?

If your Sky services end or are restricted we may disable the relevant loaned equipment to stop it from working. When we do this to a Sky Q box you won't be able to receive any content including free-to-air channels or other third party content and services.

Do I own my Sky box?

Sky Q boxes are loaned equipment supplied to you at no cost and remain the property of Sky (or another Sky group company) at all times.

Do I return Sky box after contract?

We reuse most parts of your old products and recycle the rest. If your Sky Q, Sky Stream puck or broadband kit has been loaned to you as part of your subscription, you'll need to return it to us when you leave.

Does Sky box still work after cancellation?

If your Sky services end or are restricted we may disable the relevant loaned equipment to stop it from working. When we do this to a Sky Q box you won't be able to receive any content including free-to-air channels or other third party content and services.

What happens if I stop paying Sky?

It's worth knowing that you cannot terminate any Sky TV, Sky Q or Multiscreen contracts early; only Sky can do this if you fail to keep up with your payments. If this happens, Sky will apply early repayment fees.

What happens when I cancel Sky?

The channels you still get You don't get the Sky Movies channels but to be honest I've never subscribed to those. Music-wise you still get channels like Box Hits, Box, Kiss, Magic, Kerrang, all the Trace channels, Now 90s, Starz TV, Now 80s, Clubland and so on – just no MTV Channels.

What are the instructions for returning Sky Box?

Put your Sky Q Hub or Mini Box inside, along with any remote and cables. Peel off the white sticky label. Fold over the cardboard flap. Close the box, attach the pre-paid label and drop it off at your local post office.

How long do I have to send my Sky box back?

Sky Q or Sky+ box, Sky dish and equipment If you have Sky Q equipment, you'll need to return it to us. Keep hold of it for the first 31 days. We'll then be in touch with the details of what you need to return and when. If you hang onto it after that, you'll pay a non-return fee.

What are the cancellation rules for Sky?

To cancel Sky TV, you need to give us 31 days' notice, which can't end before your minimum term finishes unless you're within your cooling off period. Please don't cancel your Direct Debit or any other ongoing payment with us, as further payments may still be due.

Does Sky refund?

Refunds normally take up to six weeks from the last day of connection. Once the amount is showing as a credit you can call Sky and they can normally apply the refund in 3-5 working days. Lisa-P1987 Created with Sketch.

Can I record TV without Sky?

The easiest way to do this is to get a Freeview HD or Freeview Play recorder. Just buy the box, plug it in and then you get to choose when you watch your favourite TV. You can record a show by clicking on the TV Guide and then selecting the show you want to record. You can record a single programme or a whole series.

Can someone else use my old Sky box?

Sky+ boxes are sold to subscribers and so are theirs to do with as they see fit, but viewing cards remain Sky property. Yes, the original owner was not entitled to sell you the Viewing Card with the box.

Can you sell a sky box?

We cannot process indirect sales. Ultimately all Sky Q boxes are loaned to customers for the duration of their subscription, this means the equipment remains the property of Sky. If a Sky Q customer cancels their subscription they will need to return all their equipment.

Can you use an old Sky box for free?

The sky+HD box is a Freesat receiver, if you no longer have a sky subscription then you will continue to receive Freesat channels, just set it up as normal. However you would not be able to use the sky+ functionality (recording, pause, rewind) due to licensing.

How long do I have to send Sky box back?

Providing you've cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, so 31 days for TV / 14 days for broadband (to the address that the account is registered at). You can reuse the box any new equipment came in.

What are the rules for cancelling Sky?

To cancel Sky TV, you need to give us 31 days' notice, which can't end before your minimum term finishes unless you're within your cooling off period. Please don't cancel your Direct Debit or any other ongoing payment with us, as further payments may still be due.

What are the instructions for returning Sky box?

Put your Sky Q Hub or Mini Box inside, along with any remote and cables. Peel off the white sticky label. Fold over the cardboard flap. Close the box, attach the pre-paid label and drop it off at your local post office.

Do I have to return my Sky box if I cancel?

If you're leaving Sky Q, changing your subscription, or need a new box, you'll need to return the equipment you loaned from us when you first joined Sky Q. If you don't return this equipment within the time frame given, you'll have to pay a Non-Return charge.

Do I return Sky box after contract?

We reuse most parts of your old products and recycle the rest. If your Sky Q, Sky Stream puck or broadband kit has been loaned to you as part of your subscription, you'll need to return it to us when you leave.

How do I cancel Sky without being charged?

In some cases, it might be possible to cancel your Sky Broadband service without paying an early cancellation fee. You can do this if the speed of your broadband connection is slower than the minimum guaranteed download speed you were quoted when you signed up to the service.

Is Sky losing customers?

Can I cancel Sky and start again?

No you will not be able to do as you suggest. It is around 12 months before you can rejoin as a new customer. Most broadband and/or TV service providers do that time element before rejoining..

Do I have to return my Sky equipment?

Returning Sky TV Equipment If you've cancelled your Sky TV or Multiroom service, then any Sky TV equipment you have (Sky Box, etc) will also need to be returned. A pre-paid return bag will automatically be sent to you.